links for 2009-07-30

A BrandNew project for me

For those who may have concluded my lack of blogging meant I’d disappeared off the planet, I thought I’d draw your attention to just one of the things I’ve been beavering away at behind the scenes.

BrandNew was set up in response to the fact that brand management online seemed to be a bit of a dirty word. While some organisatons are awarded the digerati prize of having “got it“, others end up being marginalised and scorned for their obvious errors.

Yet, I don’t think it should be such a maligned profession. As long as you are open, honest and transparent about who you are; who you work for; what you’re doing and why and sensitive to other people then being in a space where customers can easily access you should be a great thing. Right?

But being someone who has (without realising it at first) helped to manage the identity of a brand online, I am all too aware of the soul-searching that this type of role can create.

Questions such as: Can I be myself? What should I write about? Can people distinguish between my organisation’s brand and my personal identity? How do I deal with putting myself in the front line of customer service? How will my bosses react to what I say online? What if I get it wrong?

Looking back to the wonderful, supportive atmosphere of the Birmingham Social Media Cafe, I hoped that I could recreate that atmosphere for those faced with such questions.

Hence, the BrandNew meetups. The first one isn’t until September 10 so there is plenty of time to let me know how I can make it better, and to tell your friends! Any feedback would be much appeciated.

Oh, and there’s a Facebook Group too!

BBC video embedding – proof of commodity news?

I’ve had little time to mull over the implications of the announcement that the BBC is to share its video content with Daily Mail & General Trust, Guardian News & Media, Telegraph Media Group and Independent News & Media. Yet, in the moments when I have, I have this nagging worry that it is not a good sign.

I can completely see the benefits: additional video content that can really enrich a story, but at no real cost to the newspaper groups involved. Plus, if you’re getting BBC content on your favourite newspaper website, perhaps you might switch your homepage allegiance.

The one thing that has personally been bugging me is that the owners of the Daily Mail, The Guardian, The Telegraph and The Independent all decided that BBC content would sit well alongside their stories.

This suggests that they thought it likely that they would be covering enough of the same stories as the BBC, and doing so with a tone and style that was unlikely to clash.

So a BBC video would sit as well next to a Daily Mail article as it would a Guardian article? When the unique selling points of a newspaper are supposedly its focus, editorial tone and world view, that seems surprising.

I guess you could argue that it is a testament to the BBC’s objectivity and that each newspaper group will have different priorities: selecting video for different stories.

But I can’t get yesterday’s quote from Vivian Schiller, CEO of NPR in the US, that “news is a commodity” out of my head.

I’ve got this horrible feeling that the BBC deal proves that many articles produced by newspapers provide little or no uniqueness to help distinguish them in a flooded market.

links for 2009-07-29

links for 2009-07-28

Alan Rusbridger: “Blurring the distinction between journalist and reader”

Alan Rusbridger on the Future of Journalism from Carta on Vimeo.

I have just come across this video of Alan Rusbridger talking about the development of journalism.

I think it’s interesting to hear an editor admit that there is more knowledge and expertise outside his organisation amongst his readers than within it.

I’m now waiting for mainstream news brands to take the next step and talk about their journalists being in the service of their readers. It’s not something that gets mentioned too often but I think is an important mindset to start developing.

NB. Also David Montgomery of Mecom has also been uttering some wise words along the same lines.

QIT#9 Reader empowerment beyond content

This one really brings the incoherency of the QIT series to a new level. So please, bear with me:

I’ve been hearing a lot of debate about how news organisations need to re-engage with their readers and, for the most part, this seems to focus on content creation.

There is talk about promoting “citizen journalism”, using “UGC”, releasing APIs for developers, etc. etc.

It’s all good stuff. But there is no denying that those who volunteer time and effort to create news-worthy content or applications are a tiny minority.

Most people just want to be told what the news is by people who are employed to know.

Does that mean those who create want to engage more than those who do not? I don’t think that’s necessarily true.

Perhaps it’s just that others have time and skill barriers that stop them. Or they don’t really see how such engagement would benefit them.

I’m always stunned by how popular polls on news websites are. They almost always do well, perhaps because of their low barrier to entry: just one or two clicks and you’ve contributed.

The frustrating thing is that most of these polls are – beyond capturing a mood – utterly futile.

Readers may overwhelmingly vote that the Prime Minister should resign, but that poll is unlikely to have much influence on Gordon’s decision to bow out.

To look at it in the more negative light, you could argue such polls do little more than reinforce the idea that news organisations pay lip service to engagement, but don’t really want to empower their readers in any meaningful way.

So, what if polls were devised to empower? What if, at the end of the vote, the majority will of the readers was enacted? What message would that send out? What should the questions be?

The Birmingham Mail’s Gareth Barry letter: why so late on the web?

Did anyone else notice that today’s fantastic exclusive from the Birmingham Mail – an open letter from Gareth Barry to Villa fans – did not appear on its website until after lunch?

It seems many other websites ended up covering the story publishing the letter online before the Mail did.

Some even ran the full letter on their websites before The Mail. The Express & Star had the letter up online at midday and Football 365 appears to have published it at 12.31pm. However, Head of Multimedia for Trinity Mirror Regionals, David Higgerson (see comments below) said many of these were actually excerpts.

The Mail had originally had an article and  a teaser on their site saying that they would publish the full letter online at 4pm, although it appeared to go up onto the site a bit  earlier than that.

It’s a very different strategy to the way The Guardian broke its recent video exclusive on Ian Tomlinson, where it used its website to publicise the story first.  I’m also not sure how it could have benefited the Mail to publish on their website so late.

I guess it shows the way newspapers deal with exclusives and how best to split them between print and online is still an area very much open to debate.

Is this useful? An account of how I started blogging and how it changed my journalism

I’ve just been going through my Google Docs and came across this draft post I wrote back in March last year about how I got into blogging.

I didn’t publish it at the time, thinking some of the things I was saying about The Birmingham Post wouldn’t go down too well considering the upheaval the newspaper was going through.

As you can see, it isn’t finished – and I certainly had no idea that in a year I’d be working for The Times – but I thought I’d post up what was there because it is a record of how I got into blogging and might be of some use to someone.

Let me know if it is and whether you think I should try and bring it up to date!

You know what you should do?” said Stef to me on the night of The Media Guardian Awards as we sat mulling over the night’s award-winning, stage-invading, surreality:

“Write a post explaining how things have changed since you started your blog.”

It’s one of those suggestions that makes your heart sink to your boots. Yes, I agreed, it would be a good exercise. But then so much has changed since September 2007 that I’m not sure I’m able to put it all into words.

But, having had a break for Easter, I feel re-enthused enough to give it a go:

The easiest way to sum it up is this: In August 2007, I was fed up with the state of UK newspapers and seriously considering my employment options. In March 2008, I am still fed up with the state of UK newspapers but now firmly committed to the industry.

So, what has changed?

I have always loved the internet and have been an active member of forums and chat rooms since I was a teenager. But, in all that time, I never considered that I deserved a corner of the web to call my own. I contributed to other people’s websites, but that was as far as I thought I would ever get.

I think that attitude came from the same stable as my dislike for writing newspaper opinion pieces. I’m happiest when I’m learning from and with others: bouncing ideas around.

A column doesn’t do this. It takes a stance, argues its case, ends the conversation. I think there is a confidence bordering on arrogance that you must have to write columns. I just didn’t have it.

My lack of confidence also extended to being unsure I had anything of value to say at all, because I didn’t think I held any strong opinions.

Then, some time in the spring of 2007, along came Birmingham blogger Pete Ashton. Really, Pete had been there all along, building Birmingham’s blogging community but I hadn’t really paid attention until I was directed to his Created in Birmingham blog by a member of AWM after following up a story for The Birmingham Post’s Media & Marketing page.

At first I ignored it as a rather amateurish publication. But soon I was intrigued.

At the time I saw it as a different model for distributing certain types of news and information. What stood out for me at the time (and I hope Marc, my editor, will forgive me for saying this) was as far as “What’s On”-style coverage of the specific creative sector in Birmingham was concerned, CiB kicked The Birmingham Post’s butt. It would take me much longer to understand how important it was in serving its community and giving it a voice.

So I followed CiB for a few months, found out what I could about its author and sent an email asking to have a chat. Pete, catching the whiff of mainstream journalism, promptly ignored me.

It took until Birmingham’s Creative City Awards in September for me to convince Pete to meet me. I had badgered Marc to take a table at the event and, as a result, I got to choose which guests to invite. Pete was the wildcard – I didn’t think he’d accept. But I was delighted when he did.

Luckily, we got on. Actually, as time has passed I think we’ve realised we’re doing similar things, just coming at them from completely different angles.

It was Pete – who many Birmingham blog scene know as an ardent recruiter of bloggers – who told me to write a blog. He had to tell me twice, because at first I said I wasn’t interested.

Although, I didn’t really know what I was doing with the thing, with hindsight I can see from the second post on I started exploring the idea of increasing audience interaction.

I swore Pete to secrecy and asked him not to tell anyone what I was doing.

I also kept it from The Birmingham Post. Not because I had plans to use it as a bitching platform, but because I was genuinely nervous about revealing more of my personality publicly. I thought I’d be a rubbish blogger.

But I didn’t understand that by linking to other people’s blogs, they would know of my existence anyway. So it wasn’t long before I got a few comments…and people were friendly.

The third post was another voyage of discovery. I outpoured about Birmingham and its support of the creative sector. As well as comments, this time Pete broke his silence and blogged about what I had said. Then things started to roll: suddenly people I didn’t know were getting in touch saying that they had read my blog. Then the Head of Communications at Birmingham City Council called to arrange a meeting to discuss my post.

The last one was particularly strange and got me thinking about the power of blogging. I could have written exactly the same thing in The Birmingham Post, which has tens of thousands more readers than my blog, but would I have got that response from the council? I am pretty sure I would not.

It was when I announced a change to my reporting role, that Marc found out about the blog. I’ll be honest, he didn’t find out from me (I hadn’t dared to tell him), but from a colleague of mine who had mentioned it to him.

I remember being told Marc knew and waiting nervously to find out what he was going to do about it. He didn’t do anything. In fact, I believe he walked past my desk and said: “like the blog”. I don’t think to this day he knows how relieved I was to hear that!

But still, the blog had an audience, and suddenly I didn’t really know what I was supposed to write about. Coming from journalism training that teaches you that there is a form and structure to the way you write, a empty blog page was a bit of a nightmare. There was no convention to cling to. It was entirely up to me what I wrote.

It was the post Blogisfear where I expressed that and, with the help of those that commented, particularly Nick Booth, I began to realise that it was only journalists who thought they always had to finish the stories by themselves. On blogs there was collaboration, often a story would remain open-ended. I started to think about why that wasn’t being applied in the same way to news.

I became engrossed in the concept of “Web 2.0” – that there were millions of people out there thinking, creating content and collaborating. I had no more ownership over content or news than they did and, in fact, it was my responsibility, as supposedly employed to be “the eyes and ears of the people” to consult them about what I was doing.

I decided to start asking people to put forward questions for people I was interviewing. This had varying degrees of success and was something I enjoyed (it’s died out a bit now as I don’t interview people all that often now).

Pete told me this was known as “crowd-sourcing” and had a wide range of potential applications for newspapers. I can not stress enough how helpful it was to have someone that I could call to have coffee with and pick their brains on how the web “worked”. I started to look at journalism in a new way through Pete’s explanations of blogging.

It was also Pete, I think, who was the first person to teach me the concept of blogging as a conversation.

I first joined the UK journalism “conversation” the day I wrote about Roy Greenslade leaving the NUJ. His decision was a fantastic catalyst for me to write about what I had been discovering for myself about the future of journalism. Some of the things I write about make me smile now (they were nearly there, but not quite), but I had some great feedback from people in the industry.

One commentor was Craig McGinty, who introduced me to the idea of papers developing online communty. It’s funny. Looking back at Craig’s comment, I remember at the time thinking that it was unlikely that any newspaper would employs a person with “the responsibility to help local groups and organisations set up blog-driven sites.” Now, after launching 35 bloggers on The Birmingham Post website, that idea seems perfectly reasonable!

The NUJ debate also showed me how blogging can take you into the heart of a community as, within a few posts, I was debating in the comments section of my blog with Donnacha Delong – the journalist that had sparked the whole debate in the first place with an article in The Journalist.

By the time Trinity Mirror’s chief executive Sly Bailey turned up at our offices, to explain why The Birmingham Post & Mail was no longer for sale, I was being watched by a number of management-types in the company… which was a little unnerving to say the least.

So much so, that I actually stopped posting for a bit, worried that I was starting to act like a monkey performing tricks to try and impress an audience.

It’s something that has continued to be on my mind when I write. I still want this to be a home for half-baked ideas and chats with colleagues, but you can not forget that what you say can make people pretty darn cross… as I was to discover a bit later into my blogging experiment.